Process Power is seeking an exceptional & dynamic Customer Support Rep to own and nurture customer relationships.
WHAT YOU'LL DO
This role will be required to interface directly with customers via phone, email, web conference and sometimes in person to understand and help guide usage of our platform and data model to meet their business needs. Additionally, this person will be instrumental in up-sell/cross-sell opportunities. It is critical that the person in this role be a self-starter, a creative problem solver, strategic and be willing to go above and beyond for customer satisfaction. Experience with SQL preferred.
WHO ARE WE LOOKING FOR?
The right candidate for this role will have a passion for enabling customers, experience and a love for SaaS, demonstrable success in a similar role, knowledge of the digital landscape and a thirst to learn.
Own overall relationship with customers which includes: Onboarding, Increasing adoption, ensuring retention and satisfaction, managing risk.
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals to provide ultimate value.
Work to identify and/or develop upsell opportunities.
Flexible working hours, work from home opportunities, and team building events.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
“The team at Process Power is first-class and always seem to go the extra mile. I'm pretty sure we stumbled onto something that when other companies find out about, will make Process Power a household name. Kudos to our team there, you guys rock!"
Dir. Fraud Prevention, Snappt
WHY CHOOSE OPTIC POWER?
Building a company is hard. New or old, big or small, our companies give your company the power you need, and the right optics for any stage.