Onboarding Specialist

Belgrade, Serbia

 

JOB DESCRIPTION

As Customer Onboarding Specialist, you will be responsible for new customer onboarding to drive customer success and retention. This is a customer facing role.

WHAT YOU'LL DO

Beyond the obvious working with the customer to build a trusting relationship, you will be expected to create an onboarding process that drives consistency and scales. We also expect you to take the lead on project managing various teams, individuals, and resources involved in new customer deployments.

WHO ARE WE LOOKING FOR?

A highly motivated, team player with multi-tasking and prioritizing abilities to work closely with our sales team while building a relationship with the customer to develop plans, expectations and timelines. 

RESPONSIBILITIES

Work closely with sales and the customer to develop repeat customer implementation plans with clearly defined expectations and timelines

Define and document the onboarding process to drive consistency and scale as the business grows

Project manage various teams, individuals, and resources involved in new customer deployments

Proactively engage in consistent communication with our customer base to ensure satisfaction and retention

Measure effectiveness of the onboarding process and seek improvement opportunities based on data and feedback

REQUIRED EXPERIENCE

Bachelor's degree in Business or related field

3-5 years of sales or customer success experience

Strong communication skills with the ability to negotiate and persuade

Exceptional customer service, organizational, and problem-solving skills

WHAT DO WE OFFER

Work from our brand new office in Lower Dorcol with some of the most prominent Serbian tech companies.

We hire adults and treat them as such. We are less interested in measuring working hours and vacation time, and more interested in productivity. 

We work from home two days a week.

You Control Your Own Destiny! The better you do in your role, the more career growth opportunities you create for yourself - get in at the ground floor of a true rocket ship

Opportunities to learn from senior leaders that worked at companies like Google, Riot Games, TeleSign, Erasmus Network, and more!

Team-building events throughout the year.

We invest in professional and formal training. 

Optic Power grew 50%+ in only 6 months and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.

Location

Dorćol, Belgrade, Serbia

Start Date

June 30, 2020

Job Perks

Flexible working hours, work from home opportunities, and team building events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This is an internship program and there is a possibility to full time hire based on MRA’s performance during those 6 months and/or a professional recommendation for future employers.

APPLY FOR THIS JOB 

QUESTIONS? 

Email us at [email protected] and make sure you mention this job post.