Onboarding Specialist
Belgrade, Serbia
JOB DESCRIPTION
As Customer Onboarding Specialist, you will be responsible for new customer onboarding to drive customer success and retention. This is a customer facing role.
WHAT YOU'LL DO
Beyond the obvious working with the customer to build a trusting relationship, you will be expected to create an onboarding process that drives consistency and scales. We also expect you to take the lead on project managing various teams, individuals, and resources involved in new customer deployments.
WHO ARE WE LOOKING FOR?
A highly motivated, team player with multi-tasking and prioritizing abilities to work closely with our sales team while building a relationship with the customer to develop plans, expectations and timelines.
RESPONSIBILITIES
Work closely with sales and the customer to develop repeat customer implementation plans with clearly defined expectations and timelines
Define and document the onboarding process to drive consistency and scale as the business grows
Project manage various teams, individuals, and resources involved in new customer deployments
Proactively engage in consistent communication with our customer base to ensure satisfaction and retention
Measure effectiveness of the onboarding process and seek improvement opportunities based on data and feedback
REQUIRED EXPERIENCE
Bachelor's degree in Business or related field
3-5 years of sales or customer success experience
Strong communication skills with the ability to negotiate and persuade
Exceptional customer service, organizational, and problem-solving skills
WHAT DO WE OFFER
Work from our brand new office in Lower Dorcol with some of the most prominent Serbian tech companies.
We hire adults and treat them as such. We are less interested in measuring working hours and vacation time, and more interested in productivity.
We work from home two days a week.
You Control Your Own Destiny! The better you do in your role, the more career growth opportunities you create for yourself - get in at the ground floor of a true rocket ship
Opportunities to learn from senior leaders that worked at companies like Google, Riot Games, TeleSign, Erasmus Network, and more!
Team-building events throughout the year.
We invest in professional and formal training.
Optic Power grew 50%+ in only 6 months and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.
Location
Dorćol, Belgrade, Serbia
Start Date
Job Perks
Flexible working hours, work from home opportunities, and team building events.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: This is an internship program and there is a possibility to full time hire based on MRA’s performance during those 6 months and/or a professional recommendation for future employers.
APPLY FOR THIS JOB
"We're building something special at Sales Clover. B2B companies all around the world struggle to build consistency in their outbound sales efforts. We are very well-positioned to help sales teams create repeatable sales pipeline by sharing what we've learned from doing this many times for some of the top global tech organizations. Our refined approach to recruiting, training, and retaining great SDR talent gives our customers a strong advantage when building their go-to-market with us."
